5-star hotel, with terrible room service? A digital criminology of prisons featured in Google Maps’ reviews
23 May 2023By Maja Vestad, Rose E. Boyle and Marina Hiller Foshaugen There is great power inherent in consumers’ online reviews of establishments, activities and facilities: positive reviews inspire further custom and can affect how commercial actors are ranked by algorithms and search engines, whereas poor reviews keep would-be visitors away. Online reviewing on Google is largely…